Client Survey

We value your opinion greatly.  We need to know what we do wrong as much as what we do right.  Please take a few minutes to fill out this survey.  Lanoka Oaks Veterinary Center not only values your opinion but welcomes it.  All of your feedback will be kept confidential.  We only ask you to provide your name if you would like a response to your comments.

Form - Client Survey Form

When you made your appointment, did you have to wait longer than expected?
a good
b adequate
c need for improvement
d poor

Comments

Was your phone call answered by a friendly & helpful voice?
a good
b adequate
c need for improvement
d poor

Comments

If you called with questions, were they answered knowledgably and informatively?
a good
b adequate
c need for improvement
d poor

Comments

Were you acknowledged and greeted when you arrived at our center?
a good
b adequate
c need for improvement
d poor

Comments

Did our support staff identify themselves when they entered the exam room?
a good
b adequate
c need for improvement
d poor

Comments

How would you rate the knowledge and friendliness of the technician/assistant who assisted you?
a good
b adequate
c need for improvement
d poor

Comments

Do you feel that your veterinarian's examination was thorough?
a good
b adequate
c need for improvement
d poor

Comments

Are your questions answered to your satisfaction?
a good
b adequate
c need for improvement
d poor

Comments

How well did our veterinarian include you in the healthcare decisions?
a good
b adequate
c need for improvement
d poor

Comments

Please rate the clarity of our veterinarian's explanation of your pet's condition and treatment.
a good
b adequate
c need for improvement
d poor

Comments

Would you recommend this center and our staff to your friends and family?
a good
b adequate
c need for improvement
d poor

Comments

Are you able to see the veterinarian of your choice?
a good
b adequate
c need for improvement
d poor

Comments

Do you feel the services you received were reasonably priced?
a good
b adequate
c need for improvement
d poor

Comments

Do you feel our hours of operation meet all your needs as a client?
a good
b adequate
c need for improvement
d poor

Comments

Comments

Did you know that we make housecalls?
a yes
b no

Comments

Have you visited our Pet Portals through our web site?
a yes
b no

Comments

Did you know that we offer full service dental surgery?
a yes
b no

Comments

Please share any comments on what services you would like to see, what we should keep on doing, etc

Leave your name and contact info if you would like a reply.
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