I bought Dalmatian mix, Ellie in for a Nasty rash. She was uncomfortable and miserable with bit of a sassy attitude . I Called in the morning and they took her pretty much right away. She also needed to have her nails clipped, which she absolutely hates and is a total panic. Well I must say Ashley and Anthony were absolutely incredible with her. The young man held her in his arms like she was a baby and talked to her so warm and softly I almost wanted to have my own nails done LO. L. and Ashley was such a sweetheart with the patience of a saint. She took her time and was so gentle with clipping her nails. It was really quite amazing. The 2 of them are absolutely angels. I know it sounds rather dramatic, but seriously Eleanor is a diva and she freaks out when anybody tries to Clip her nails. They made everything a pleasant experience. I love lanoka oaks. Everyone there is always so compassionate and kind to both humans and animals!!